• Junior-Mid Level IT support engineer with 3-5+ years’ experience.
• You will be required to take on calls logged by clients, troubleshoot/resolve issues quickly and effectively, while constantly keeping the client and management updated on progress. 
• You will be required to communicate professionally with both client and management, remote and onsite support, be well mannered and friendly even when dealing with a stressful situation. 
• You will be required to share knowledge and advise within the team.
• The most important part of this role is the service provided to the client and the communication with the client and management.
• You will also be required to work “out of normal hours” from time to time, if required by the client or management.
• You will be encouraged to think out the box and enhance productivity for clients and the business.

 
 
Requirements:
 

• Good Windows desktops operating system knowledge and experience (Windows 10-11).
• Beneficial – Windows Server / Server hardware & operating system knowledge and experience (Windows Server 2016 +), RAID architecture, Active Directory.
• Knowledge and experience with networking / connectivity hardware / infrastructure (Managed Switches, Fibre, VPN, Wireless, Ubiquiti, Ruijie beneficial).
• Microsoft 365 – knowledge and experience – M365 Admin, Email Services, OneDrive, SharePoint
• Experience with Microsoft Office applications.
• Knowledge of PBX solutions would be beneficial.
• Excellent customer interaction and communication skills (in technical and laymen terms)
•   Experience working on support desk call logging systems, Excellent time management skills and strong problem solving abilities.

• Ability to work independently as well as in a team.