<p><span style="color:rgb(0, 0, 0);">???????? ??????????? ?? ????????? ??????? ? ???????????? ??? ? ?????? ???? ?????? ?? ????????????</span></p><p style="text-align:start"><span style="color:rgb(0, 0, 0);">This is an exciting opportunity to join a prestigious luxury wine estate, serving as the first point of contact for guests and ensuring a warm, professional, and memorable experience throughout their visit.</span></p><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Requirements:</span></strong><span style="color:rgb(0, 0, 0);"><br> Grade 12 qualification; hospitality certificate advantageous<br> 12 years reception or front-of-house experience preferred<br> Excellent telephone etiquette and customer service skills<br> Fluent in English with strong written and verbal communication abilities<br> Team player with strong organisational skills and attention to detail<br> Proficient in Microsoft Word, Excel, and Outlook<br> Flexible availability including evenings, weekends, and public holidays<br> Well-presented, enthusiastic, and able to maintain professionalism with distinguished clientele</span></p><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Key Responsibilities:</span></strong><span style="color:rgb(0, 0, 0);"><br> Welcome guests with warmth, kindness, and professionalism upon arrival and departure<br> Provide information about the estate, facilities, art collections, and experiences<br> Conduct guided estate tours for guests<br> Operate the telephone and switchboard, directing calls appropriately<br> Assist with general enquiries and refer guests to the relevant departments<br> Compile and update reception-related data<br> Communicate restaurant bookings and relevant information to departments<br> Keep management informed of any guest concerns or feedback</span></p><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Package:</span></strong><span style="color:rgb(0, 0, 0);"><br> Salary: Negotiable depending on experience<br> Fixed-term position with opportunity to work within a prestigious luxury wine estate environment</span></p><p style="text-align:start"><span style="color:rgb(0, 0, 0);">? Please note: Due to the high volume of applications, only candidates meeting the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.</span></p>