Cape Town City Centre: Senior IT Technician/ IT Operations Technician/ Senior Technical Support Analyst

We’re Hiring: Senior IT Technician Are you an experienced Senior IT Technician with a proven track record in the pharmaceutical or cosmetic industry ? We’re looking for a dynamic professional to provide advanced IT support and ensure the smooth running of business-critical systems. Key Responsibilities Deliver advanced technical support for hardware, software, and network issues within SLA timelines Troubleshoot and perform root cause analysis on system faults Support enterprise-level applications and systems (Power Apps, O365, Azure, onsite servers) Perform daily server checks via RMM tools to ensure optimal system performance Administer server storage solutions and network devices Ensure IT infrastructure security, integrity, and compliance with policies Manage system updates, security patches, and backups Monitor and respond to security incidents and threats Maintain and configure PABX systems (cordless & desk phones) Assist with IT-related tickets and provide end-user education on new technologies Maintain up-to-date IT documentation, LAN/WAN diagrams, and procedures Contribute to evaluating and implementing new hardware and software solutions Drive the development of onsite and cloud-based Microsoft ecosystems Qualifications & Experience Degree/Diploma in IT, Information Systems, or related field Microsoft Certifications (Azure Administrator, Windows Server Hybrid Administrator, or 365 Enterprise Administrator) 4–6 years’ experience in a senior IT support role Strong knowledge of IT network infrastructures, TCP/IP, servers, firewalls, managed switches, and hypervisors Hands-on experience with O365 administration and enterprise systems support Excellent communication skills and ability to support users at all levels Dependable, proactive, detail-oriented, and able to work under pressure Location: Parow, Cape Town Competitive package offered Ready to take the next step in your IT career? Apply today ITJobs SeniorTechnician PharmaIndustry CosmeticsIndustry Microsoft365 Azure Hiring