Cape Town City Centre: Site Supervisor (Trolley Management – Western Cape)

Job Description We are looking to employ Trolley Porter Site Supervisors/Manager for the following sites in Cape Town:- Paarl Mall Houtbay Kenilworth Somerset Mall N1 City As a Trolley Supervisor/Site Manager you will be responsible for: The supervision of all trolley porting staff focussing on their performance in terms of standards of trolleys and their behaviour whilst on duty Ensuring that a first-class service is delivered to the client. Reviewing work schedules Continuous daily feedback on respective WhatsApp company groups Liaising with Area Manager regarding trolley cleaning materials Monitoring of all trolley activities Ensuring all staff are aware of the Health and Safety policies and procedures. Completion and submission of Timesheets and Kronos Reports on site Ensuring that trolley bay is always full in store Ensuring that all staff adhere to positive customer service Ensuring that staff work according to site schedule provided Monitoring and ensuring code of conduct is adhered to by all staff on site Daily communication with store manager and/or operations manager Ensuring no trolley loss on site Ensuring discipline of staff is adhered to on site Always ensuring hygiene of trolleys before replenishing trolley bay Ensuring that morning counts are submitted daily accurately Ensuring that closing pictures and counts are submitted daily Requirements: Leadership skills Must have trolley porting experience Clear criminal record Must have a smart phone and be to communicate on WhatsApp Must be able to take instructions Ability to count Must be Bilingual (Ability to communicate in English and IsiXhosa) Professional attitude and capability and personal initiative The ability to interact professionally with the client