Sandton: Technical Business Analyst – Hybrid posted by Profession Hub

Our client is searching for a Technical Business Analyst to join their team in Sandton – Hybrid

Main Purpose of Role

• The Technical Business Analyst (TBA) acts as the link between business stakeholders and technical teams.
• The role is responsible for gathering and analysing business requirements, translating them into technical specifications, and ensuring solutions are aligned with both business objectives and technical feasibility.
• The TBA also supports testing, implementation, and continuous improvement of systems and processes.

Required Minimum Education / Training

• Relevant tertiary qualification.
• Certification in Business Analysis (CBAP, CCBA) or Agile (Scrum Master, Product Owner) is an advantage.
• At least 5 to 10 years experience in product development, and implementation.
• Extensive experience and involvement with the Systems Development Life Cycle (SDLC) as far as execution and governance practices are concerned.

Required Minimum Work Experience

• 5 to 10 years exposure in financial services and or Fintech industry essential.
• Knowledge of the South African payments industry and processes is an advantage.
• Must be experienced and have deep insight into the financial administration needs, practices and challenges facing business clients as a basis from which to innovate.
• Must have designed and implemented financial administration solutions from cash book to GL posting.
• Extensive experience and involvement with the Systems Development Life Cycle (SDLC) as far as execution and governance practices are concerned.

Technical and Behavioural Competencies Required

Technical

• Requirement gathering, documentation, and prioritisation.
• Process modelling and workflow analysis.
• Strong understanding of both functional and non-functional requirements.
• Good understanding and familiarity with system architecture, APIs, databases, and integrations.
• Working knowledge of SQL for data analysis and validation.
• Understanding of SDLC, Agile, and DevOps practices.
• Proficiency in tools such as JIRA, Confluence, Trello, Visio, or Lucidchart.
• Experience in requirements management and test case management tools.
• Knowledge of BI tools and reporting (advantageous).

Behavioural

• Innovative and entrepreneurial
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple stakeholders with competing priorities.
• Collaborative mindset with the ability to work across business and technical teams.
• Group facilitation skills.
• Ability to be pro-active with a sense of urgency.

Key Performance Areas

Requirements analysis and documentation

• Translate business needs: Elicit detailed business requirements from all stakeholders and translating it into complete, accurate, and relevant requirements supporting the business objectives.
• Document requirements: Convert business requirements into technical artifacts such as user stories, functional specifications, and process flows. This documentation guides developers and other project participants.
• Prioritise features: Working within an Agile framework, help prioritize requirements and define the scope of each sprint or project.
• Analyse complex systems: Analyse the applicable system rules and processes, software, and applications to identify areas for improvement or integration.
• Conduct feasibility studies: They investigate the technical feasibility of proposed solutions, considering factors like scalability, cost, and alignment with existing systems.
• Assist in the management of all product integration/launches/changes throughout implementation where required.
• Monitor solution performance post-implementation and recommend enhancements.
• Promote best practices in business analysis, requirements management, and documentation.
• Contribute to the adoption of Agile and iterative delivery practices.

Stakeholder collaboration and communication

• Bridge communication gaps: Be a key liaison, ensuring clear and effective communication between business stakeholders and technical teams. This requires translating complex technical information for non-technical audiences and vice versa.
• Facilitate workshops: Lead workshops with stakeholders to elicit, analyse, and validate requirements.
• Report to management: Prepare reports and presentations to communicate findings, recommendations, and project progress to the project manager and or senior management.

Project support and testing

• Oversee implementation: Play a key role during the implementation of new systems or features, collaborating closely with developers and QA testers.
• Develop test plans: Assist with the creation of test plans and use cases to ensure that new solutions meet business and technical requirements before going live.
• Participate in system testing, UAT, and defect triage to ensure solutions meet business needs.
• Provide training: Assist the product manager and or key stakeholders with user adoption by providing insight into the training materials.

Regulatory compliance and risk management

• Ensure compliance: Engage with relevant stakeholders to ensure that new products and system changes comply with applicable regulations like KYC (Know Your Customer) and AML (Anti-Money Laundering).
• Identify risks: They help assess and mitigate risks associated with new and proposed IT systems, particularly those involving data security and privacy.