Franschhoek: Guest Assistant posted by HotelJobs

Area/Location: Franschhoek, Cape Town

Overview: We are looking for a Guest Assistant to join our clients esteemed wine estate, renowned for offering luxurious 5-star guest experiences in a picturesque setting. As a Guest Assistant, you will be an integral part of ensuring guests receive exceptional service and enjoy memorable experiences during their stay.

Key Responsibilities:

1. Guest Relations:

   • Welcome guests upon arrival with warmth and professionalism.

   • Provide personalized assistance and respond promptly to guest inquiries and requests.

   • Anticipate guest needs and proactively offer assistance to enhance their experience.

2. Concierge Services:

   • Offer recommendations and arrange reservations for dining, tours, and local attractions.

   • Coordinate transportation and assist with travel arrangements as needed.

   • Provide information about the wine estate, its amenities, and the surrounding area.

3. Event Coordination:

   • Assist in planning and coordinating events and special occasions hosted at the wine estate.

   • Work closely with event organizers to ensure all details are executed flawlessly.

   • Ensure event spaces are prepared according to guest specifications and estate standards.

4. Administrative Support:

   • Handle guest check-ins and check-outs efficiently, maintaining accurate records.

   • Manage reservations, including changes and cancellations, using hotel management software.

   • Prepare guest invoices and process payments accurately and securely.

5. Service Excellence:

   • Maintain a polished and professional appearance at all times.

   • Uphold the wine estates standards of service excellence and attention to detail.

   • Assist in resolving guest complaints or issues promptly and to their satisfaction.

Qualifications:

• Proven experience in a guest service or hospitality role, preferably in a luxury setting.

• Excellent communication and interpersonal skills, with a friendly and approachable demeanour.

• Strong organizational skills and the ability to multitask effectively.

• Knowledge of local attractions, restaurants, and services preferred.

• Proficiency in using computer systems and hotel management software (PMS).

Education and Certification:

• Matric or equivalent required; additional education in hospitality or related fields is a plus.

• Certification in hospitality management or customer service training preferred.

Additional Requirements:

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Passion for delivering exceptional guest experiences and a dedication to customer satisfaction.

• Fluency in multiple languages is advantageous.