Gauteng: Receptionist posted by Recruit-It

Role Purpose:
Provide a professional and friendly welcome to all visitors, either in person or telephonically. This role requires maintaining a professional and courteous manner at all times to support effective communication within the organisation.
 
Requirements  

• Matric or equivalent (Essential)
• Receptionist or Office administration qualification (Desirable)
• 1-2 years’ relevant experience (essential)

 
Duties & Responsibilities        
INTERNAL PROCESS

• Welcome visitors in a professional and friendly manner to provide an excellent client experience.
• Determine the reason for the visit and accompany them to the relevant location or inform the relevant party.
• Follow the relevant security protocol for visitors, capture their details, and issue with security tags if required.
• Attend to calls in a professional and friendly manner to provide an excellent client experience.
• Accurately route client complaints and queries to the relevant department.
• Ensure files are kept in order and easily accessible to relevant stakeholders.
• Collate, compile and distribute documents to relevant stakeholders, as required, within defined standards and timeframes.
• Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
• Ensure compliance with company policy, procedures and guidelines

 
CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

 
PEOPLE

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

 
FINANCE

• Contribute to the financial planning process within area.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

 
Competencies 

• Interacting with People
• Showing Composure
• Managing Tasks
• Establishing Rapport
• Thinking Positively
• Upholding Standards
• Following Procedures