Johannesburg: Operations Controller posted by Staff Unlimited Recruitment Pty Ltd

We are seeking a detail-oriented and proactive Controller to provide essential support to the Key Account Manager with the day-to-day management of allocated accounts. The successful candidate will play a key role in ensuring smooth operational flow, timely documentation, and effective coordination with all relevant stakeholders.

Key Responsibilities:

• Assist the Key Account Manager with all account-related duties.

• Manage file registrations and ensure pre-alerts are in place.

• Verify requirements for original documents and handle surrendering when needed.

• Request ANFs and assist with shipment tracking.

• Obtain all charges, prepare payment requisitions, and capture 3rd-party invoices in advance.

• Liaise with the Operations Manager for approval of storage, demurrage, detention, inspection invoices, etc.

• Obtain releases from shipping lines, co-loaders, and airlines in advance.

• Prepare files for Customs handover and obtain clearing instructions.

• Send internal and external transport instructions and update NAVIS where required.

• Arrange inspections with 3rd parties (SAPS, NRCS, Customs, SARS, etc.) in consultation with the Key Account Manager.

• Obtain DROs and PODs.

• Scan all relevant documentation into Ship Shape.

• Provide support with export operations as required.

• Ensure proper file closure once disbursements are finalized.

Requirements:

• Matric / Grade 12 (minimum).

• Previous experience in freight forwarding, clearing, or logistics administration.

• Knowledge of sea freight is advantageous (air freight exposure is a plus but not essential).

• Strong organizational and document management skills.

• Ability to multitask, work under pressure, and meet deadlines.

• Excellent communication and coordination abilities.

• Proficiency in relevant freight/logistics systems (e.g., NAVIS, Ship Shape) will be beneficial.