Job Description
- Manage an outbound sales team to achieve and exceed performance targets for insurance campaigns.
- Support the teams with coaching, guidance, and mentorship to meet campaign expectations.
- Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagements.
- Closely monitor and report on campaign performance, as well as address challenges and concerns which could hinder performance.
- Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.
- Initiate employee incentives to drive performance on the floor.
- Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
- Oversee quality control and other compliance applicable to the client and local legislation.
- Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.
- Ensure agent KPI’s are completed, and the relevant interventions are taken to address nonperformance.
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