South Africa: Waitrons & Barman For Upmarket Winelands Restaurant posted by HotelJobs

Waitron Job Description

Job Title: Restaurant Waitron

Location: Kuilsriver

Reports to: Restaurant Manager

Job Overview:

A Waitron is responsible for providing exceptional customer service to diners by taking orders, serving food and beverages, and ensuring a positive dining experience. The Waitron must be knowledgeable about the menu, attentive to customer needs, and capable of working efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.

Key Responsibilities:

Greeting Guests: Welcome guests warmly and escort them to their tables. Provide menus and introduce the restaurants specialties or promotions.

Order Taking: Accurately take orders for food and beverages, ensuring any special requests or dietary requirements are noted.

Menu Knowledge: Be well-informed about the menu, including ingredients, preparation methods, and potential allergens. Be able to make recommendations and answer questions confidently.

Food and Beverage Service: Serve food and drinks promptly and efficiently, ensuring that all items are delivered according to the order.

Customer Interaction: Regularly check on guests to ensure their dining experience is satisfactory. Address any issues or complaints promptly and professionally.

Table Maintenance: Clear plates, silverware, and glassware in a timely manner. Ensure tables are properly set and maintained throughout service.

Processing Payments: Present the bill to guests, process payments accurately, and return any change or receipts promptly.

Cleanliness: Maintain cleanliness in all areas of the restaurant, including the dining area, service stations, and restrooms.

Health & Safety: Follow all food safety regulations and hygiene standards. Ensure compliance with the restaurants health and safety protocols.

Team Collaboration: Work closely with other waitrons, kitchen staff, and management to provide smooth and efficient service. Help in training new staff members when necessary.

Qualifications:

Experience: Previous experience in a restaurant or hospitality environment preferred but not required. On-the-job training may be provided.

Skills:

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and handle pressure during busy periods.

Strong attention to detail and problem-solving abilities.

Customer service-oriented with a positive attitude.

Basic math skills for processing orders and handling payments.

Physical Requirements: Ability to stand for extended periods, lift and carry trays, and move quickly throughout the restaurant.

Work Schedule:

Must be willing to work flexible hours, including evenings, weekends, and public holidays as required by the restaurants schedule.