Cape Town City Centre: Senior Business Analyst – Contract

Our Client a Global Tech firm is seeking a Senior Business Analyst (Retail) to join their team in Cape town on a contract. Our client requires deep knowledge of Supply Chain Inventory Management, Inbound, Outbound, Order Management, Receiving, Integration, Picking, Reporting, Finance, Bookings, Dispatch, Pack Changes, Master Data all the normal business procedures for Supply Chain Management and Warehouse Management Job Summary The Senior Business Analyst (BA) is responsible for identifying business needs, analyzing requirements, and proposing solutions that deliver value within the retail sector. This role plays a critical part in bridging the gap between business stakeholders and technical teams, with a focus on the end-to-end retail value chain including procurement, inventory management, merchandising, store operations, and customer engagement. Responsibilities Elicit, analyze, and document business requirements across the retail value chain. Collaborate with cross-functional teams to define solutions and support implementation. Support the development and execution of project plans aligned with business goals. Perform gap analysis and identify areas of improvement within retail operations. Define and document current and future state processes using appropriate tools. Facilitate workshops, interviews, and design sessions with business stakeholders. Support testing and validation of solutions to ensure business requirements are met. Create and maintain clear documentation such as BRDs, user stories, and process maps. Qualifications Matric and a bachelor’s degree in business administration, Information Systems, or related field. Business Analysis certification (e.g., CBAP, PMI-PBA) is preferred. Experience Minimum 6-8 years’ experience as a Business Analyst, preferably in a retail environment. Proven experience working across the retail value chain including buying, planning, warehousing, store operations, POS, ecommerce, and customer service. Minimum 6-8 years’ experience as a Business Analyst, preferably in a retail environment. Warehouse Management Supply Chain BA expertise, we need deep knowledge of Supply Chain Inventory Management, Inbound, Outbound, Order Management, Receiving, Integration, Picking, Reporting, Finance, Bookings, Dispatch, Pack Changes, Master Data all the normal business procedures for Supply Chain Management and Warehouse Management Experience in Agile, Waterfall, or Hybrid project environments. Strong track record of supporting retail systems implementations (e.g., ERP, WMS, CRM, OMS).