Retail Operations Manager – Coastal (Kwa Zulu Natal) The company is seeking to employ an Operations Manager based in Durban. The successful candidate will be a self-starter who is able to work independently within a pressurised environment. The successful candidate will be based in our Durban office with travel expected. Responsibilities: Multi-site management Manage Retail Standards Franchisee Relationship Management Store Audits Financial Management, Budgeting and driving profit Build sustainable strategies per store in your control to improve performance and manage costs effectively Manage and test service levels in each store, increasing the customer experience Desired Experience & Qualifications Matric / Grade 12 A minimum of 5 years Retail or Franchise experience Fully competent in MS Office packages Excellent organisational, numeric and administrative skills Ability to multitask and prioritise effectively whilst working in a stressful environment Excellent interpersonal skills and ability to communicate at all levels Well groomed and professional Ability to maintain confidentiality Must have a flexible work approach Must be able to work under pressure Attention to detail Analytical skills Must be able to effectively and professionally deal with clients Please take note that shortlisted candidates will undergo a background check and Polygraph test.