Johannesburg: IT Internship

Key Responsibilities IT Support Ticket Management: Efficiently manage and resolve IT support tickets within SLA timeframes. Escalate complex issues to higher support tiers when required. Windows Operating System Installation & Configuration: Install and configure Windows OS and user profiles. Ensure compliance with organizational standards and policies. SCCM & BitLocker Management: Administer System Centre Configuration Manager (SCCM) and BitLocker. Maintain device security and compliance. Hardware Troubleshooting: Diagnose and repair desktop hardware issues, including component replacements when necessary. Meeting Room AV Support: Provide setup, configuration, and troubleshooting support for audio-visual equipment in meeting rooms. Printer Support: Manage and resolve printer-related issues to ensure minimal downtime. OneDrive & SharePoint Support: Troubleshoot syncing issues and support seamless file access and collaboration. Documentation & Knowledge Base: Maintain accurate technical documentation and update internal knowledge bases to improve support efficiency. Requirements Education & Certifications: Matric Certificate (Required) IT Diploma or Degree (Required) CompTIA A (Required) Advantageous: CompTIA N, Microsoft Desktop and/or Microsoft 365 Cloud certifications Technical Skills: Basic knowledge of Windows operating systems, software applications, and computer hardware. Familiarity with SCCM and BitLocker is beneficial. Soft Skills: Strong troubleshooting and problem-solving abilities. Clear and professional communication skills, with the ability to support users at all business levels. Good time management skills and the ability to prioritize tasks effectively.