Durban: Front Office Manager – Luxury Hotel | Durban | Ss posted by HotelJobs

Front Office Manager Luxury Hotel | Durban Kendrick Recruitment is seeking a highly experienced Front Office Manager to join a prestigious luxury hotel in Durban. This is an exciting opportunity for a senior hospitality professional with strong leadership, operational expertise, and a proven background in managing large front office teams within a busy hotel environment. Requirements: Minimum 3 years experience as a Front Office Manager in a busy hotel Previous experience in luxury hotel environments advantageous Strong leadership skills with the ability to manage and inspire a team of 2530 staff Excellent communication, interpersonal, and problem-solving abilities Financial acumen, including budgeting, forecasting, and departmental cost management Strong organisational skills and ability to maintain service excellence under pressure Key Responsibilities: Oversee all front office operations, ensuring smooth and efficient service delivery Lead, motivate, and manage front office team members Maintain high levels of guest satisfaction through attention to detail and personalised service Implement and uphold front office policies, procedures, and service standards Manage staff scheduling, training, and performance evaluations Collaborate with other departments to ensure seamless guest experiences Handle guest feedback, complaints, and special requests with professionalism Monitor and manage departmental budgets and cost controls Package: Salary: Negotiable depending on experience Live-out position To apply: Please send your updated CV, reference letters, qualifications, and a recent head & shoulders photo today Please note: Only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.