Cape Town: Agent Sales Consultant posted by Kendrick Recruitment

Agent Sales Consultant Luxury African Safaris & Tours | Cape Town
Salary: R20,000 R25,000 basic per month, plus commission every 3 months (Negotiable DOE)

Kendrick Recruitment is seeking a dynamic and experienced Agent Sales Consultant to join a leading luxury African safaris and tours company based in Cape Town. The ideal candidate will have a strong background in safari sales, with the ability to handle complex itineraries, build client relationships, and consistently achieve sales targets.

Key Responsibilities:

• Handle safari requests from agents, including planning, costing, and providing accurate information within required turnaround times

• Meet and exceed individual, team, and company sales targets

• Provide proactive and detailed responses to agent requests, offering itinerary design advice, logistical suggestions, and upselling opportunities

• Follow booking procedures and complete all required documentation for confirmed safaris

• Build and maintain strong relationships with both internal teams and external stakeholders

• Follow up with agents post-travel to obtain feedback and ensure satisfaction

• Identify opportunities to increase sales and contribute to the performance of the sales team

• Report any issues or discrepancies to the line manager promptly

• Provide proactive support to colleagues during peak or leave periods

Requirements & Qualifications:

• Proven experience in Safari Sales, with knowledge of East Africa being an advantage

• 1015 years of experience within the broader hospitality and tourism industry

• Strong understanding of the safari tourism environment and related logistics

• Exposure to multiple aspects of the travel industry

• Experience working with and meeting the demands of international markets

• Proficiency with travel and reservation systems

• Skilled in designing detailed and tailored travel itineraries

• Excellent sales and upselling abilities

• Strong communication skills with a client-focused mindset

• Target-driven and able to perform in a fast-paced, results-oriented environment

• Strong problem-solving and commercial acumen

• Excellent administrative and organisational skills with attention to detail

• Ability to work well under pressure and manage demanding situations

• Willingness to handle issues outside of standard working hours when required

• Capable of working both independently and collaboratively within a team

• Energetic, professional, and eager to learn

Required Work Practices:

• Promote the image of the sales team as best-in-class both internally and externally

• Represent the company professionally and uphold its reputation as a leading safari operator

• Embody the companys core values: genuine, honesty, quality, commitment, and care

• Attend all staff events held during working hours (compulsory attendance)

• Participate in all required training and development programmes

Conditions & Working Hours:

• Based in the Cape Town office, Monday to Friday, working 9 hours per day including a 1-hour lunch break

• Flexible work-from-home arrangement available after the 3-month probation and training period (2 office days, 3 home days per week)

• Working hours may be adjusted based on market requirements to accommodate real-time client interaction

• Occasional work on South African public holidays may be required (time off in lieu provided)

• Overtime may be necessary during peak seasons (compensated with time off in lieu)

• Participation in the companys 24/7 emergency phone rotation (one week at a time)

• Occasional travel for work purposes may be required

If you are passionate about African safaris, have a proven track record in sales, and thrive in a fast-paced environment, this is an excellent opportunity to join a respected name in the luxury travel industry.