Stellenbosch: Guest Relations Officer/Hotel Reception posted by Kendrick Recruitment

Guest Relations Officer / Hotel Reception Stellenbosch
Salary: Negotiable DOE

Kendrick Recruitment is seeking a professional and guest-focused Guest Relations Officer / Hotel Receptionist to join a prestigious luxury wine estate in Stellenbosch. The ideal candidate will have a strong background in hospitality, excellent administrative skills, and a passion for delivering exceptional guest service.

Key Responsibilities:

• Welcome and introduce guests to the property, ensuring a warm and professional first impression

• Manage guest check-ins and check-outs efficiently and accurately

• Communicate all relevant guest information to the appropriate departments

• Assist guests with bookings, tours, transfers, and itinerary planning

• Ensure all guest information, billing, and rates are correct in the system

• Liaise with external guests and provide assistance to the on-site restaurant as required

• Update guest profiles and booking details on Protel

• Report maintenance concerns promptly to the manager on duty

• Prepare welcome letters, registration cards, and guest documentation

• Manage and maintain:

  • Day sheets (guest itinerary documents)

  • Guest call logs and communication records

  • Booking and message coordination for lodge guests

• Support the Reservations, Spa, Housekeeping, and Restaurant teams as needed

• Handle lunch and dinner bookings using Dine-plan

• Conduct thorough handovers between shifts, including coordination with the Night Auditor

• Ensure all transfers are booked, tracked, and correctly charged

• Perform night audit duties twice per month

Requirements:

• Hospitality Certificate or Diploma

• Minimum of 23 years experience in a similar front office or guest relations role

• Strong computer literacy and administrative abilities

• Excellent interpersonal and communication skills (written and verbal)

• Passion for hospitality and guest service excellence

• Strong customer service orientation with the ability to engage with a distinguished clientele

• Professional, well-presented, and approachable manner

• Punctual, proactive, and self-disciplined with exceptional attention to detail

• Team player with a positive attitude and natural warmth

• Reliable transport to and from work

This is an exciting opportunity for a polished and service-driven hospitality professional to join a world-class estate and deliver an exceptional guest experience.