Johannesburg: L1 Engineer / Tier 1 IT Support Engineer

Job Requirements: Appropriate IT Diploma and or Qualification including A, N qualification, Microsoft 365 Fundamentals Available Immediately Own Transport A minimum of 3 years experience in IT with a solid background in IT support Strong IT background (technical & future trends) Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices). Technical troubleshooting and problem resolution Customer Experience Customer Relationship Management Execution & Results Orientation Relationship Management & Conflict Resolution Networking Learning Agility Management Information & Reporting Attention to detail Solution orientation / Problem Solving Process orientation Job Duties: Tier 1 IT Support Engineer is responsible for providing first-level support to end-users and resolving common IT issues. Troubleshooting: They diagnose and resolve basic IT issues, such as software glitches, hardware problems, and network connectivity problems. User Support: They provide assistance to users with their computers, software, and hardware. Incident Management: They manage and track IT incidents, ensuring they are logged and addressed promptly. Problem Resolution: They aim to quickly and efficiently resolve user issues, often through guided troubleshooting steps or by providing clear instructions. Escalation: If a problem cannot be resolved at Tier 1, they escalate it to higher-level support for further assistance. Knowledge Base: They may utilize a knowledge base or online resources to find solutions to common issues, according to CompTIA Salary: R15,000 – R18,000 CTC (Based on your experience) How to apply: