Cape Town: Centre Manager (Paarl) posted by Flair TM

Key Responsibilities:

1. Financial Management & Budgeting

• Prepare and manage the centre’s annual income and expense budgets.
• Track rental income, turnover-based rentals, municipal recoveries, and cost control.
• Monthly income statement reporting and budget variance commentary.
• Collaborate with operations for ongoing maintenance and CAPEX planning.

2. Leasing, Renewals & Vacancies

• Oversee lease renewals, tenant exit procedures, and vacant unit readiness.
• Drive leasing through site visits, canvassing, and tenant engagement.
• Work closely with Asset Managers on letting strategy and tenant mix.
• Ensure all leases are concluded timeously and deposits received prior to occupation.

3. Arrears Management

• Weekly collaboration with credit control team.
• Engage tenants on arrears and assist with legal follow-ups.
• Participate in arrears reporting and propose write-offs where necessary.

4. Operational Excellence & Customer Experience

• Ensure the overall look and feel of the centre meets high standards.
• Maintain a customer-centric approach to safety, security, cleaning, and accessibility.

5. Marketing & Brand Management

• Support the development and implementation of the centre’s annual marketing strategy.
• Execute promotions, events, and campaigns that drive footfall and tenant sales.
• Oversee the performance of internal/external marketing teams and agencies.
• Monitor marketing budget and ensure brand consistency across all channels.
• Drive CSI initiatives, media relations, and tenant engagement programmes.

6. Team Leadership & Reporting

• Lead the Centre Management team including marketing and administration.
• Ensure all exhibitions and promotions meet quality standards and income targets.
• Manage internal reporting, monthly packs, and marketing spend presentations.
• Conduct regular team performance reviews and maintain high operational standards.

Minimum Requirements:

• At least 5–7 years of experience in property/centre management, preferably retail-focused.
• Sound understanding of leasing, property finance, facilities management, and arrears.
• Knowledge of budgeting processes and variance analysis.
• Strong leadership and communication skills.
• Proficiency in property management systems (e.g., MDA, MRI, PIMS) is advantageous.
• A relevant tertiary qualification in Property, Business, or Marketing is preferred.
• Must be based in or willing to relocate to Paarl.
• Experience managing a centre with a GLA of ±20,000m² or more is an advantage.

What’s in it for you?

• Join a dynamic property development group with a growing national portfolio.
• Be the key driver of success in one of Paarl’s leading commercial centres.