Constantia: Reservationist – Constantia posted by Phoenix Recruitment

Luxury Hotel in Constantia, Cape Town is seeking a Reservationist to be the first point of contact for guests, creating a seamless and welcoming booking journey. You will manage reservations with accuracy, warmth and efficiency while supporting the reception team when needed. Duties: Handle all reservation enquiries with professionalism and warmth. Provide guidance on treatments, packages, and promotions while upselling services and retail products. Manage the booking system and confirm bookings with pre-arrival communication. Support front desk operations: guest check-ins/check-outs, payments, voucher redemptions, and reports. Assist with stock control, retail displays, and administrative tasks for the Manager. Ensure guest experiences align with our promise: “A sanctuary where you invest in elevating guest experiences.” Maintain guest confidentiality at all times. Requirements: Grade 12 At least 2–3 years’ experience in a 5* hospitality environment. Previous reservations or reception experience. Strong communication, interpersonal, and organisational skills. Sales-driven mindset with the ability to upsell and promote services. Computer literacy (MS Office, booking systems). Professional grooming in line with luxury hospitality standards.