Cape Town City Centre: Senior Systems Analyst

The Senior Systems Analyst will play a strategic role in analyzing, designing, and implementing technology solutions that meet complex business requirements within iOCO’s enterprise environment. This role requires a blend of technical expertise, analytical thinking, and stakeholder engagement to ensure system effectiveness and business alignment. The successful candidate will take ownership of end-to-end systems analysis activities, from understanding business needs to developing, testing, and optimizing system functionality. What you’ll do: Develop functional and technical specifications to meet client and business requirements. Perform detailed system analysis for new and existing systems to enhance functionality and performance. Construct, code, test, and debug programs to support solution implementation. Collaborate with cross-functional teams, including developers, business analysts, and project managers, to troubleshoot and resolve complex system issues. Prepare business cases and conduct initial risk assessments for proposed solutions. Conduct solution assessments, validations, and ensure alignment with business objectives. Facilitate presentations of deliverables for playback to departmental units and stakeholders. Conduct playback sessions to validate requirements and ensure the accuracy of information gathered during the analysis process. Provide technical leadership and mentorship to junior team members and analysts. Your Expertise: Minimum of 5 years’ experience in one or more of the following roles: Business Analyst Systems Analyst System Engineer Quality Assurance Business Requirement Analysis Proven experience in system design, documentation, and analysis. In-depth knowledge of the Software Development Life Cycle (SDLC) and related methodologies. Qualifications: NQF Level 6 qualification or a Degree in Information Communication Technology (ICT) or related field incorporating Information Systems. Skills & Competencies: Strong expertise in systems analysis, functional design, and technical documentation. Hands-on experience in coding, testing, debugging, and system integration. Excellent problem-solving and analytical skills. Ability to conduct feasibility studies, prepare business cases, and perform risk assessments. Skilled in stakeholder engagement, presentations, and validation sessions. Strong communication and interpersonal skills to bridge business and technical perspectives. Proficiency with tools and technologies such as: JIRA or Azure DevOps (for requirement tracking and project management) Microsoft Visio or Lucidchart (for process and system mapping) SQL or equivalent database tools (for data analysis and validation) Confluence or SharePoint (for documentation and collaboration)