Cape Town City Centre: Senior Fulfilment Supervisor

Our client is a well-established manufacturer and distributor known for its commitment to quality, customer satisfaction, and operational efficiency. Based in Paarden Eiland , this company offers a dynamic environment where leadership, discipline, and innovation are valued. As the Senior Fulfilment Supervisor , youll oversee the day-to-day operations of the fulfilment centre, ensuring that orders are picked, packed, and dispatched with 100% accuracy and efficiency. Youll lead a team through high-volume periods, maintain world-class standards, and collaborate across departments to ensure seamless execution. Why join? Lead fulfilment operations in a high-performance, tech-enabled environment. Be part of a team that values discipline, innovation, and continuous improvement. Enjoy a leadership role with real impact and growth potential. Key Responsibilities: Supervise fulfilment clerks and picker/packers to ensure SLA compliance. Oversee picking and packing across Retail, Digital, and Wholesale channels. Reallocate resources to meet daily operational demands. Ensure gift wrapping and customer requests are fulfilled accurately. Monitor individual performance and drive productivity. Collaborate with Dispatch and Receiving teams to avoid bottlenecks. Review ERP (Odoo) reports to identify and resolve fulfilment issues. Recommend layout and process improvements to enhance efficiency. Assist with scheduling during peak periods (e.g., Black Friday, December). Maintain high morale and discipline through effective leadership. Ensure fulfilment areas meet world-class standards of organisation. Job Experience and Skills Required: 35 years experience in warehousing or fulfilment. Matric / Grade 12 (Diploma in Supply Chain, Logistics, or Business preferred). Strong leadership and team management skills. Intermediate to advanced computer literacy (Excel, PowerPoint, ERP systems). Excellent communication, coaching, and mentoring abilities. Results-focused, adaptable, and able to lead under pressure. Valid RSA drivers license. Apply now! For more exciting Supply Chain / Retail / Planning / Analytics