Job Description
Cape Town – Western Cape – South Africa
- Customer Support & Guidance Provide exceptional customer support, guiding merchants and users through payment processes.
- Monitor & Investigate Transactions Search payments, track movements, and resolve issues.
- Merchant Support & Guidance Help businesses navigate their dashboards, understand payment flows, and handle queries.
- Analyze & Solve Issues Dive deep into transaction trends, identify problems, and recommend solutions.
- Optimize Payment Operations Adjust, enable, or disable payment channels when needed.
- Ensure Accuracy Review customer support responses and provide coaching to enhance quality.
- Troubleshoot & Improve Work with eCommerce merchants to resolve plugin and payment method issues.
- Matric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc.
- Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).
- Willing to work Afternoon / Night Shift: –
- Morning Shift: 7:00 AM 3:00 PM or 4:00 PM
- Afternoon / Night Shift: 3:00 PM or 4:00 PM 12:00 AM
- Weekend Shifts: 8:00 AM 5:00 PM (on rotation, not every weekend)
- A sharp analytical mindset you love spotting patterns and solving problems.
- Excellent communication skills you can break down complex issues for merchants and teams.
- Ability to work in a dynamic, high-growth environment and adapt to evolving challenges.
- Tech-savvy & Computer Literate Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues.
- Fluent in English Strong verbal and written communication skills.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Set up job alerts on major job boards to be notified of new opportunities quickly.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Midrand: Financial Accountant – Operations (CA) (POS25291) posted by Emporium Human Capital
Financial Accountant – Operations (CA) (POS25291) Location: Midrand Salary: R 450 000 tot R 550 000 per annum Requirements: CA(SA)…
View JobMidrand: Finance Accountant CA (Reporting & Compliance) POS25289 posted by Emporium Human Capital
Finance Accountant CA (Reporting & Compliance) POS25289 Location: Midrand Salary: R 550 000 to R 650 000 per annum (depending on experience)…
View JobBrits, NW: Hospitality & Lodge Management (Commercial Manager) – POS25285 posted by Emporium Human Capital
Hospitality & Lodge Management (Commercial Manager) – POS25285 Location: Brits, North West Province Salary: R 22 500 per month We’re…
View JobCenturion: Machine Operator (with Millwright Qualification) – POS25213 posted by Emporium Human Capital
Machine Operator (with Millwright Qualification) – POS25213 Based: Centurion Salary: R10 000.00 – R15 000.00 pm Summary The Machine Operator will…
View JobCenturion: Machine Operator (with Millwright Qualification) – POS25213 posted by Emporium Human Capital
Machine Operator (with Millwright Qualification) – POS25213 Based: Centurion Salary: R10 000.00 – R15 000.00 pm Summary The Machine Operator will…
View JobGoodwood, Cape Town: Assistant Accountant with Xero Experience posted by Emporium Human Capital
Assistant Accountant with Xero Experience (POS25292) Location: Goodwood (Cape Town) Salary: R 20 000 per month Requirements: Accounting Certificate, Diploma,…
View Job
Browse Employers
Job Alerts