South Africa: Service Supervisor posted by Kendrick Recruitment

Service Supervisor Luxury Safari Lodge | Sabi Sands
Kendrick Recruitment is seeking a professional and experienced Service Supervisor for a luxury safari lodge in the Sabi Sands. This position offers a negotiable salary depending on experience.

Key Focus Areas:

• Ensure consistency in services and products offered.

• Monitor staff and guest activities to ensure compliance with liquor regulations.

• Perform beverage preparation and service tasks, including presentation, sales, and staff training, ensuring profit margins are achieved.

• Assist in developing and implementing specialty drinks for welcome, morning, and evening services.

• Promote effective communication between the kitchen and service teams, including daily service meetings and proper pass management.

• Investigate and resolve guest complaints when required.

• Focus on guest service while managing stock control and financial responsibilities.

• Estimate consumption based on forecasts and schedule beverage and service equipment orders, verifying quality and quantity on delivery.

• Maintain par levels for crockery, cutlery, and glassware.

• Review beverage menus and analyse recipes to determine labour and overhead costs and set pricing.

• Maintain beverage and service equipment inventories and records.

• Ensure effective operation of the POS system and use reports to identify popular and profitable items.

• Arrange equipment maintenance and repairs, coordinating services such as refrigeration and ice machine maintenance.

Requirements Qualifications and Skills:

• Extensive knowledge of high-level food and beverage customer service in a luxury environment.

• Strong knowledge of local, regional, and international wines and other beverages.

• Sound understanding of food preparation methods, products, and supply.

• Knowledge of stock procedures and control.

• Competence in operating all service appliances and equipment.

• Knowledge of hygiene standards and cleaning products used in the operation.

• Basic understanding of planning, budgeting, and departmental administration.

Candidate Attributes:

• Excellent attention to detail.

• Strong guest-focused philosophy, delivering a luxury experience.

• Exceptional written and verbal communication skills with honesty and clarity.

• Team player with positive attitude, enthusiasm, and emotional control.

• Effective time management, self-discipline, interpersonal, and problem-solving skills.

• Proactive, creative, and able to use initiative.

• Committed, loyal, adaptable, and flexible.

• Ability to work accurately under pressure.

• Strong people skills including patience, tolerance, and ability to receive constructive feedback.