Melrose Arch: SPA Guest Relations & Reservations Officer

SPA GUEST RELATIONS & RESERVATIONIST MELROSE – Johannesburg, Gauteng – South Africa STARTING DATE: A.S.A.P / December 2025 REPORTS to: Spa Manager EMPLOYMENT: Full Time TRADING HOURS & SHIFTS: Monday – Sunday Shifts: 08:00 – 17:00 | 09:00 – 18:00 | 10:00 -19:00 | 11:00 – 20:00 Open / Close Shifts apply (must be flexible and able to work early & late shifts rotate) 1x Weekend OFF per month Days in the week SALARY & COMPANY BENEFITS: R10,000 – R12,000 Basic per month (Based on relevant experience) Retail Commission on products sold by you Incentives and performance bonuses Treatment commission earned on services personally performed by you when operationally required MINIMUM REQUIREMENTS: Spa Receptionist experience in a Hotel Spa / Cruise Ship Spa or Luxury Lodge Spa Qualification: ITEC / CIDESCO / SAAHSP or similar international accredited Diploma in Spa/Beauty Excellent command of English (speak & write) Bookings system confident Computer confident including MS Office (Outlook, Excel, etc.) Highly presentable and beautifully groomed Reliable transport to Melrose Able to work hospitality hours including public holidays, weekends and night shifts EXPERIENCE: Hotel or similar hospitality reception experience is advantageous Reception experience in Spa / Salon or Cruise Ship Spa Therapist employment experience within luxury hotel or Ship Spa Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly) Exceptional guest/patient relations Computer literate & skilled in booking software including Social Media & MS Office