Port Elizabeth: Reservations posted by HotelJobs

Hospitality and Outdoor- New Vacancy- Reservations Consultant Luxury Lodge- Eastern Cape Requirements: 3-5 years previous experience in reservations for a 4/5 star establishment- Essential Excellent communication and interpersonal skills. Experience in Protel- Preferred Strong organizational skills with attention to detail. Ability to work under pressure in a fast-paced environment. Key Responsibilities: Manage daily administrative tasks pertaining to the reservation elements of the business. Respond to queries’ and assist our customers by telephone and email. Team player with high regard for efficiency and service excellence to clients Must be able to prioritize and manage tasks independently Deadline orientated and a good eye for detail and ability to multitask Good planning and organizational skills Self-motivated; organized and disciplined work ethics Respond to website, email and telephonic enquiries accurately, timeously and courteously Handle guest enquiries while establishing rapport with guests during booking process Maintain effective customer relationships and actively resolve guest complaints Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.) Maintain client database to ensure all guest information/details are complete Assist with maintaining an efficient administration system within the department Maximise sales, upselling of other revenue streams Benefits: R 13-17 000 pm, depending on experience Accommodation and retirement fund Starting Date: December 2025