South Africa: Key Account Manager posted by Greys Recruitment

• A Minimum of 2 Years working experience in a similar role in the Temporary Employment Services (TES) industry or Logistics & Warehousing Industries.
• Strong MS Excel proficiency.
• Great communicator.
• Confident team leader with strong problem solving ability.
• Valid Driver’s License & Own Vehicle (non-negotiable).

Key Responsibilities:

• Act as the first call for all client queries, ensuring quick and professional responses at all times.
• Maintain regular client engagement, including scheduled check-in meetings to ensure satisfaction and identify needs.
• Identify opportunities to grow existing clients, including increasing headcount and expanding services.
• Identify gaps in operational performance and proactively provide solutions.
• Conduct basic site inductions and safety briefings.
• Ensuring appropriate site rules are in place.
• Equip employees with correct PPE.
• Assist with coordination of staff on site.
• Sound knowledge of labour-related HR/IR processes
• Maintain client satisfaction.
• Closely working with payroll data.
• Ensure employee shifts are being filled.
• Focus on productivity on site.
• Well-organized.
• The ability to mediate to resolve issues, including involvement in disciplinary action.
• An understanding of legal responsibilities.