Bela Bela: Receptionist posted by Craven Cottage CC

Duties:
 
Guest check-ins: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
Guest check-outs: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
Contacting guests before they arrive, if necessary, and obtain important information
Update of the day sheet
Retrieving all the necessary information to complete the day sheet for the next day
Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD
Review reservations, and escalate any issues raised
Complete courtesy calls
Complete daily checklists
 
Requirements:
 
Grade 12
Diploma / Degree relevant to the field of Hospitality
At least 2 years’ experience in a Reception / Front Office role at a 4 / 5* property
The ability to work collaboratively and build confidence and buy in with multiple stakeholders.
Strong ability to execute capabilities.
Leadership and the ability to develop subordinates.
Ability to work independently
Accountable and able to take ownership.