The purpose of the role The Network Engineer will be responsible for designing, implementing, managing and maintaining network infrastructure of our clients. Network Services (Office Connect, DC Connect) WAN Services Managed Global Internet Services (MGIS) Cloud Connect Services Data Centre LAN Private and Public Cloud environments Please ensure that you attach the mandatory qualifications and certifications. Duties & Responsibilities Internal policies, procedures and processes Familiarization, adherence and compliance with all company policies and procedures Familiarization, adherence and compliance with all applicable ISO 9000 processes and procedures Preventative Maintenance Preventative maintenance actions are initiated in accordance with policies and procedures, or Maintenance actions are initiated by a fault incident. Determine the nature of the maintenance in accordance with the incident/schedule. Consult the relevant work instructions/procedures to determine the maintenance actions required. Complete the preventative maintenance in accordance with procedures or identify the faults utilising the relevant diagnostics. Repair faults in accordance with standards and specifications or follow prescribed escalation path for a solution. Test the solution to ensure functionality. Implement the solution in accordance with procedures and monitor the solution for functionality on the site. Provide feedback to the relevant role players. Document results for future reference purposes. Conduct preventative maintenance in accordance with policies, procedures and legal requirements Conduct preventative maintenance within allocated time frames. Executing QA on network designs and network installations Responsible to ensure quality assurance on all network designs and installations conducted. Complete High-Level and Low-Level Network Designs as and when requested. Self-Development Customer and Product knowledge. Be proficient in presentation skills, planning and execution of networking tasks and activities. Prepare training and development plans for yourself, bearing in mind your weakness, career and objectives. Responsible for self-development by keeping abreast of new developments within the industry related to area of your responsibility. Governance, Compliance and Risk Management Corporate governance is the practices and principles that guide a business and ensures its accountability to its stakeholders. Ensure you conduct yourself in a legal and ethical manner while meeting the customers business goals. Identifying compliance issues ensuring written and verbal policies and regulations are kept in check. Risk management strategies and processes: Support Management to identify and analyse the risk which could have an impact of loss to the organisation, customers, employees, suppliers and the public. Any ad-hoc functions required to perform from Management from time to time Desired Experience & Qualification ROLE SPECIFICATIONS Education Grade 12 or equivalent NQF level 4 qualification Professional / Tertiary CCNP/ CCIE required. IT related degree or diploma (or equivalent NQF 5) will be advantageous TOGAF & ITIL certification will be advantageous. MINIMUM REQUIREMENTS Valid and active Cisco CCNP/CCIE Certifications 3 years’ experience in Cisco Products Handle all the daily operations and procedures relating to client. Run and always reinforce the alignment of all initiatives to the company goals, values, and strategic initiatives. Develop inventive solutions to improve customer experience. Ensure that all the client service requests are resolved. Escalation and fault management. Ensure adherence to statutory regulations, organizational standards, guidelines, policies, and procedures. Ensure management of metrics and SLA’s. Assist with Incident Management (internally). Change/Problem Management and Major Incident Management. Build and maintain trusted, profitable relationships with key customers. Resolve customer complaints swiftly and efficiently. Ensure day to day operations and project delivery. Provide Escalation Engineering assistance. Work Closely with Account Manager regarding current and new solution designs. The ability to communicate effectively and efficiently at all levels of the organisation. The ability to apply principles of sound business English in verbal and written communication. The ability to elicit requirements, interpret information and take it into account when taking action or to act in a sensible manner. The ability to accurately give an account of information pertaining to the performance of outputs. The inclination to act analytical by applying analytical skills in resolving networking outages. May be required to work overtime within a 24/7 customer SLA environment. All tasks and responsibilities as specified by the company procedures and policies references, including references to all staff and generic terms such as Executive Management. Must have own transport with valid license.
