South Africa: Operations Manager – Retirement Village

Key Duties: Manage and supervise service providers, contractors, and maintenance teams. Oversee and ensure timely execution of maintenance schedules and repairs. Administer and monitor levies and fixed-rate fees, maintaining accurate financial records. Develop and implement operational plans, improving efficiency and service quality. Provide reports and updates to trustees and management agents. Act as the main point of contact for operational issues, coordinating between residents, staff, and service providers. Broaden operational scope to include strategic improvements and long-term planning. Minimum Requirements: Proven experience in operations or facilities management, ideally in residential or retirement settings. Strong technical and organizational skills with the ability to manage multiple priorities. Experience managing service providers, contractors, and maintenance teams. Financial management skills, particularly in budgeting and levy administration. Excellent communication, leadership, and problem-solving abilities. Ability to work independently and ensure compliance with operational standards.