Pretoria: Collections Agent (VAF Book)

Minimum Requirements: Matric / Grade 12 certificate (compulsory) Fluent in English (additional languages are advantageous) Clear criminal and credit record Willingness to work shifts, weekends, or public holidays if required Basic computer literacy (Microsoft Office, email, etc.) Experience Required: 12 years experience in a call centre or financial services environment. Exposure to vehicle finance, collections, or banking products is an advantage. Familiarity with CACS systems and banking platforms is beneficial. Post Write-Off/Shortfall Accounts: Prior exposure to post write-off, off-balance, and shortfall account collections. Skills Required: Excellent verbal and written communication Strong telephone etiquette and active listening Customer-focused with strong service orientation Engage with clients to negotiate realistic and sustainable repayment arrangement Basic understanding of vehicle finance terms Ability to manage high call volumes and remain calm under pressure Awareness of NCA, FICA, and POPIA compliance standards Experience working with both manual and predictive dialers. comfortable working under pressure and meeting strict deadlines. Ability to manage both inbound and outbound calls effectively. a Solid understanding of written-off balances Identify opportunities to recover value from accounts previously written off. Apply strategic recovery methods to maximise collections on these accounts, including settlement negotiations, tracing, and working with legal teams where necessary.