Irene: Sales Coordinator posted by Eskort (Pty) Ltd

An exciting opportunity opened for a Sales Coordinator to join our team!
The ideal candidate will be responsible to ensure that customer orders are executed to specifications, closing sales deals and maintaining good customer relationships.

QUALIFICATIONS: 

• Grade 12

EXPERIENCE: 

• Previous experience as a sales coordinator, telesales representative or sales/customer service-related role.

KNOWLEDGE REQUIRED:

• Good knowledge of relevant computer programs and telephone systems.

SKILLS REQUIRED:

• Ability to learn about products and services and describe/explain them to individuals.
• Excellent communication and interpersonal skills.
• To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts

JOB ACTIVITIES: 

Customer Liaison

• Accurately update customer information and or contact details required specifications 
• Customer Orders (Take and capture orders in an accurate manner)
• Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.) 
• Update call lists 
• Up sale on every sales call made to customers

Pricing 

• Receive pricing / deals from Key Account and Accounts Manager and ensure the following:
  –    Approved changes are affected
  –    Approved deals are affected
  –    Pricing register updated to specifications
  –    Ensure the correct pricing is loaded on the system when placing orders for all customer channels

Order Processing

• Placing orders on the system once received from customers via phone.
• Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries. 
• Capture orders receive on email and from Key Account Managers.

Tracking Orders

• Inform customers about Late deliveries. 
• Inform customers on short / out of stock on deliveries. 
• Inform customers if delivery dates need to be changed due no stock.

Documentation

• Keep records of calls and sales and note useful information.
• Safekeeping of all hard copy and soft cop documentation.

Reporting

• Close all open calls and make sure the customers did receive the stock.