Key Responsibilities: Provide application support to users: Answer, resolve, and log in-bound customer queries, identify issues, and offer both immediate and long-term solutions. Investigate and analyse system issues to determine root causes and appropriate corrective actions. Participate in the design and delivery of system developments and enhancements, ensuring alignment with budget, timelines, specifications, and industry standards. Offer system knowledge and consultancy for projects across divisions, ensuring that business process requirements and best practices are met. Review and recommend continuous improvement for systems and support processes. Document technical information and processes for existing and new functionality to maintain up-to-date system support. Maintain data quality and integrity within systems. Communicate clearly, professionally, and appropriately with colleagues, customers, and suppliers. Perform system maintenance tasks according to agreed schedules. Requirements: Experience in application support. Intermediate SQL expertise and the ability to write complex queries. Excellent written and verbal communication skills for technical and non-technical stakeholders. Strong problem-solving and analytical abilities. Experience supporting and maintaining production systems in a customer-facing environment. Ability to organize workload and manage multiple tasks simultaneously. Familiarity with database systems, reporting, and query tools. Demonstrable technical aptitude. Skills & Qualifications: Minimum 1st-year tertiary level in Information Systems, Computer Science, or Accounting. 2 years experience with SQL fundamentals and complex query writing. 2 years experience in MS Excel and VBA. Solid general computing knowledge, including basic Windows troubleshooting, networking fundamentals, and application installation. Excellent technical, problem-solving, and communication skills. Why This Role?: This is an excellent opportunity for a Software Application Support Specialist to work fully remotely on cutting-edge web applications. You will collaborate with a dynamic team, build clean, responsive, and scalable interfaces, and grow your skills in modern front-end development while contributing to high-performance projects.

Key Responsibilities: Provide technical support for enterprise software applications. Troubleshoot and resolve application issues promptly. Collaborate with development teams to escalate and resolve complex problems. Maintain accurate documentation of incidents and resolutions. Assist with system upgrades, patches, and configuration changes. Deliver training and guidance to end-users when needed. Job Experience and Key Requirements: 3 years experience in application support or a similar role. Strong understanding of SQL, databases, and basic scripting. Familiarity with Windows/Linux environments and cloud platforms. Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple priorities.