Gauteng: Client Liaison and Risk & Consultant posted by Phakisa Holdings

Job Title: Client Liaison and Risk & Consultant
Report to: HR
Seniority Level: Entry Level 
Duties and Responsibilities:

• To ensure the accurate and timely execution of candidate risk checks, maintain compliance standards, support client relations, and contribute to business development initiatives. This role is pivotal in maintaining operational excellence and delivering high-quality service to clients.

Candidate Risk Checks & Dashboard Management:

• Load candidate information accurately into client portals for risk checks.
• Label and attach correct documentation to candidate profiles.
• Execute required risk and compliance checks.
• Notify the Operations Manager of any listings or unverified results.
• Escalate discrepancies or delays beyond SLA timelines.
• Attach additional documentation to final reports and pull completed reports.
• Ensure real-time processing of candidate check requests.
• Follow up on missing consents.
• Check internal database for hosted fingerprints.
• Assist in creating new job profiles and vacancies.
• Save all ITC reports upon opening.
• Liaise with clients regarding outstanding checks and new candidate submissions.
• Act as the first point of contact for client help desk queries.
• Manage and submit AI-related requests in real time.
• Support rerun processes for Standard Bank and ABSA, including checks, report saving, and spreadsheet updates.

Client Relationship Management:

• Build and maintain strong relationships with existing clients.
• Drive monthly sales through client engagement.
• Uphold professionalism and deliver exceptional customer service.
• Assist in onboarding new clients.
• Support brand awareness initiatives via social media and LinkedIn.
• Handle confidential information with discretion and integrity.

Reporting & Compliance:

• Assist with monthly reporting on checks conducted.
• Identify and flag duplicate checks and discrepancies.
• Respond to ad hoc client reporting requests.

New Business Development:

• Schedule demos with prospective clients.
• Provide follow-up information post-demo.
• Manage ad hoc follow-ups and client queries.

Required Skills and Qualifications:

• Strong administrative and organizational skills.
• Knowledge of risk and compliance processes.
• High attention to detail and accuracy.
• Excellent communication and interpersonal abilities.
• Proven ability to manage multiple tasks and prioritize effectively.
• Client-facing experience and professionalism.

Desirable Attributes:

• Self-motivated and goal oriented.
• Analytical mindset with a keen eye for detail.
• Comfortable working independently and collaboratively.
• Professional demeanour with the ability to engage senior stakeholders.

Minimum Education Requirements (Non-Negotiable):

• Bachelor of Commerce, or
• Bachelor of Commerce majoring in Compliance and Risk Management, or
• Bachelor of Commerce in Financial Sciences, or
• Bachelor of Laws (LLB)