ABOUT THE POSITION • To clean agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements. • To change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items and report to Head Waiter who will in turn report to Ass. F&B Manager. • To clean and refill cruet and condiment sets, order branded sauces and chutneys to ensure consistent supply. • To ensure that flowers and table decorations are fresh and comply with agreed standards. • To set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair. • To ensure sideboards on stations are adequately stocked with replacement cutlery, linen, or other established needs, be they food or equipment. • To prepare and serve coffee/tea to laid-down standards when this is an agreed duty of the establishment. • To take orders from guests and ensure these are given to the appropriate person to execute. • To be totally familiar with the composition of all menu items. • To serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner. • To clean tables and ensure they are cleaned as soon as it is apparent that guests have finished their food or drink with an acceptable balance between speed yet allowing guests to finish their meal without feeling rushed. • To ensure that guests are correctly charged, present the bill, and take payment from the guest, in accordance with the procedures of the establishment. • At all times to be aware of and practice good guest relations, assisting the guest in any way which does not adversely affect other guests. • To attend to guest complaints satisfactorily and feed back to Duty Manager who will report to F&B Manager. • To report any suspicious packages or parcels to management without delay. • To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by guests. • To be continually aware of, and maintain, the highest standards of personal hygiene and dress. • To attend meetings and training courses as required. • To take part in fire drills and evacuation drills at required intervals. SYSTEM REQUIREMENTS • Proficient in Microsoft Office, especially with Good to Advanced Excel Skills • Good working knowledge / understanding of Hospitality PMS system – Opera or Symphony would be a bonus. • Due to Accommodation it needs to be a Male Waiter LEVEL General MINIMUM EXPERIENCE & REQUIREMENTS • Applicants must have at least 1-3 years’ experience in a related field with a solid track record working in a similar role within the Hospitality Industry. • Matric is a minimum requirement, but a further qualification is a bonus. • Valid RSA ID ABOUT THE POSITION • To clean agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements. • To change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items and report to Head Waiter who will in turn report to Ass. F&B Manager. • To clean and refill cruet and condiment sets, order branded sauces and chutneys to ensure consistent supply. • To ensure that flowers and table decorations are fresh and comply with agreed standards. • To set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair. • To ensure sideboards on stations are adequately stocked with replacement cutlery, linen, or other established needs, be they food or equipment. • To prepare and serve coffee/tea to laid-down standards when this is an agreed duty of the establishment. • To take orders from guests and ensure these are given to the appropriate person to execute. • To be totally familiar with the composition of all menu items. • To serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner. • To clean tables and ensure they are cleaned as soon as it is apparent that guests have finished their food or drink with an acceptable balance between speed yet allowing guests to finish their meal without feeling rushed. • To ensure that guests are correctly charged, present the bill, and take payment from the guest, in accordance with the procedures of the establishment. • At all times to be aware of and practice good guest relations, assisting the guest in any way which does not adversely affect other guests. • To attend to guest complaints satisfactorily and feed back to Duty Manager who will report to F&B Manager. • To report any suspicious packages or parcels to management without delay. • To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by guests. • To be continually aware of, and maintain, the highest standards of personal hygiene and dress. • To attend meetings and training courses as required. • To take part in fire drills and evacuation drills at required intervals. SYSTEM REQUIREMENTS • Proficient in Microsoft Office, especially with Good to Advanced Excel Skills • Good working knowledge / understanding of Hospitality PMS system – Opera or Symphony would be a bonus. • Due to Accommodation it needs to be a Male Waiter LEVEL General MINIMUM EXPERIENCE & REQUIREMENTS • Applicants must have at least 1-3 years’ experience in a related field with a solid track record working in a similar role within the Hospitality Industry. • Matric is a minimum requirement, but a further qualification is a bonus. • Valid RSA ID • Accommodation, Food and Provident fund.
