Durban: Accounts Manager posted by Eskort (Pty) Ltd

We have a position open for an Accounts Manager to join our dynamic Sales Team! This position is based in KZN, and will report to the Sales Director. 

The purpose of the role for the successful candidate will be to –

• Ensure that sales targets are achieved.
• Be the point of contact between the Company and all customers.
• Ensure customers have the right products and services.
• Identify opportunities for new customers to increase sales.
• Manage team members in the KZN region.

QUALIFICATIONS:

• Grade 12 (Matric)
• Bachelor’s degree in Business Administration, Marketing, Finance, Sales or related field

EXPERIENCE:

• Minimum of 5 years’ experience in a similar position preferably in a FMCG environment
• Proven track record as key account manager
• Customer relationship experience

KNOWLEDGE REQUIRED:

• Proficient knowledge and experience in all Microsoft Office applications and CRM software

SKILLS REQUIRED:

• Ability to analyse data and sales statistics
• Strong communication and interpersonal skills with an aptitude in building relationships with professionals on all levels
• Excellent organizational skills
• Strong negotiation and leadership skills
• Ability to manage multiple key accounts
• Strong negotiating skills

KEY PERFORMANCE AREAS: 

Client Relationship Management

• Establish a trust relationship with all customers
• Develop and sustain solid relationships with key customers
• Acquire a thorough understanding of key customer needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers timeously
• Communication between key customers and internal teams
• Troubleshoot customers concerns
• Develop and implement strategic solutions to achieve key clients’ long-term goals

Sales

• Identify new potential customers and generate sales
• Achieve set targets within the agreed time frame
• Plan, organise and attend customer trade shows when required
• Attend customer and marketing events when required
• Ensure stock levels at 3rd party are maintained

Reporting

• Prepare regular reports of progress and forecasts to internal and external stakeholders.

Employee Management

• Employee Recruitment
• Onboarding and induction of new employees
• Training and development
• Employee Relations (Discipline in the workplace)
• Performance management
• Develop and ensure sales team effectiveness
• Employee motivation

Other

• Communicate and collaborate with the advertising, design, marketing, sales, and logistics departments
• Participate and contribute in all activities to achieve sales targets