Johannesburg: Warranty Administrator

Job Description Key Responsibilities Ensure warranty losses remain within approved budget percentage parameters. Maintain daily work-in-progress (WIP) within agreed parameters and monitor backlogs. Maintain a thorough understanding of manufacturer and group warranty, costing, and claims procedures and ensure correct application. Liaise professionally with manufacturers and suppliers to maintain trust, support, and effective working relationships. Provide prompt, efficient, and customer-focused service to both internal and external stakeholders. Promote a strong team-oriented culture that contributes to customer satisfaction. Adhere to agreed working hours and company policies. Carry out all duties in line with quality standards, managing tasks independently where required. Submit warranty claims accurately and timeously. Escalate unresolved issues to management to ensure swift resolution. Ensure all warranty claims submitted are approved and paid by the manufacturer. Supervise and maintain the correct management of the warranty claims store. Ensure correct labour hours are costed in accordance with the flat-rate manual. Cost all completed jobs immediately after completion and ensure timely invoicing. Ensure jobs are costed and invoiced before the promised delivery time. Accurately interpret technical reports, work orders, and job cards to determine correct real-time costing. Monitor, report, and follow up on daily WIP and costing backlogs. Meet all administrative deadlines, including month-end requirements, to minimise losses. Minimum Requirements Matric Minimum of 24 years experience in a similar role Code 8 drivers licence Personal Attributes Team player with strong interpersonal skills Confident and proactive, with the ability to anticipate issues and requirements Able to read and write in English