Johannesburg: Product Design Lead

What you will be doing: Engage with business stakeholders to define requirements and, together with the Head of Product Design, establish clear scope, creative briefs, and project plans. Manage day-to-day delivery of design outputs, ensuring high-quality execution and an exceptional customer experience throughout each project. Collaborate closely with business and technical teams to ensure alignment with project objectives and requirements. Take ownership of the customer experience, constructively challenging decisions to deliver optimal customer outcomes. Lead and coach multidisciplinary design teams to deliver unified, high-quality solutions. Build strong cross-functional relationships to promote collaboration and efficiency. Measure and report on the impact of design on customer experience and business outcomes. Create innovative, customer-centric design solutions aligned to design standards and brand guidelines. Apply design thinking and best practices to develop and refine design solutions. Use customer insights, data, and research to inform design decisions and continuously improve outcomes. What we are looking for : Completed IT / BSc degree or other related fields 5 years’ experience in Product Design Strong experience applying design thinking and user-centred design methodologies. Proven ability to lead multidisciplinary teams and manage design delivery end-to-end. Experience working closely with business and technical stakeholders in complex environments. Strong analytical, problem-solving, and decision-making skills. Excellent communication, facilitation, and stakeholder engagement skills. Experience in financial services or large enterprise environments will be advantageous. Please note that if you do not hear from us within 3 weeks, consider your application unsuccessful.