Job Description
About the Role
Join a well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. As a 1st Line Service Desk Engineer, you’ll be the frontline of IT support, responsible for handling incoming support tickets via phone and email, and resolving or escalating technical issues as needed.
Key Responsibilities
- Act as the first point of contact for all IT incidents and service requests via phone and email
- Troubleshoot remotely using Datto RMM, TeamViewer, or AnyDesk
- Support Windows 10/11, Microsoft 365 (including Teams, OneDrive, SharePoint), and basic hardware issues
- Handle user account management, including password resets, MFA setup, and permissions
- Maintain and update internal IT documentation
- Escalate complex issues to 2nd or 3rd line engineers with clear handover notes
Requirements
- At least 1 year of experience in a 1st line support role
- Strong knowledge of Microsoft 365, Windows OS, and basic networking (TCP/IP, DNS, DHCP, VPN)
- Excellent communication and customer service skills
- Able to multitask and manage priorities in a fast-paced environment
Qualifications
- IT certifications (CompTIA A, Microsoft Fundamentals) are an advantage
Salary & Benefits
R25,000 – R30,000 per month
How to Apply
Please submit your application with your CV and a cover letter explaining why you’re a suitable candidate for this role.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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