Cape Town Region: Senior Travel Advisor – Lodge Collection – Cape Town, Wc | Lb posted by Kendrick Recruitment

About the Role

A leading collection of luxury safari lodges and boutique travel brands is seeking a Senior Travel Advisor to join its exclusive Concierge Team based in Cape Town. This position is at the heart of the guest journey, blending personal service, high-level itinerary design, and authentic relationship building across Africa’s most exceptional destinations. The role is ideally suited to a confident, mature professional with deep knowledge of Southern and East Africa, a passion for creating meaningful travel experiences, and the precision to deliver seamless itineraries for discerning guests and travel partners.

Key Responsibilities

• Cultivate meaningful relationships with international travel advisors, DMC partners, and direct clients.
• Represent the Concierge Team with warmth and professionalism, ensuring trust and loyalty in every interaction.
• Handle sensitive requests and high-pressure situations with maturity and composure.
• Design multi-destination, luxury itineraries across Southern and East Africa.
• Incorporate bespoke transfers, boutique hotels, private guides, and exclusive experiences.
• Anticipate challenges proactively and deliver thoughtful, detail-oriented solutions.
• Convert enquiries into confirmed bookings through expertise, trust, and exceptional service.
• Drive ancillary sales through extensions, flights, and bespoke experiences.
• Monitor margins, allocations, and inventory in collaboration with revenue teams.
• Manage the full guest journey from enquiry to post-travel follow-up.
• Liaise seamlessly with lodge operations, logistics, and guest service teams.
• Ensure all arrangements are executed flawlessly and aligned with brand standards.

Requirements

• 5 years’ experience in luxury travel, safari sales, or high-end DMC operations.
• Deep understanding of South African safari regions, Cape Town, and the Winelands.
• Confident handling complex itineraries for international high-net-worth clients.
• Commercially astute with proven sales success and relationship management skills.
• Proficiency in systems such as Safari Portal, Tourplan, or CRM platforms.
• Exceptional written and verbal communication skills in English.

Qualifications

• Bachelor’s degree (if applicable)

Salary & Benefits

Market-related, commensurate with experience

How to Apply

Submit your CV, contactable references, and a recent head & shoulders photograph ASAP! Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.