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iLembe: Front Office Manager (Boutique Hotel) – Ballito posted by Phoenix Recruitment

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Job Description

5* Boutique Hotel in Ballito is seeking an experienced and dynamic Front Office Manager to oversee front office & reservations operations. Duties: Lead and supervise our front desk team. Train new team members and act as a technical resource. Ensure efficient and professional front desk operations. Own, update, and train all Standard Operating Procedures for the department. Ensure adherence to hotel policies and procedures. Manage schedules, workloads, and master key control. Resolve guest concerns promptly and courteously. Monitor room status, maximise occupancy, and analyse rate variances. Maintain communication between departments for seamless service, ensuring the highest level of coordination between all operational departments. Ensure personalised and heartfelt service for every guest. Conduct regular team meetings and performance evaluations. Monitor and control departmental expenses within budget. Review and approve daily financial reports, including credit limit and room revenue reports. Enforce cash-handling, check-cashing, and credit policies. Generate and review daily front office activity reports. Monitor and report on key performance metrics (e.g., room revenue, occupancy rates, guest satisfaction scores). Provide detailed financial and operational reports to management. Prepare and implement contingency plans for emergencies. Handle unexpected situations with professionalism and efficiency. Identify areas for service improvement and implement changes. Stay updated on industry trends and best practices. Foster a culture of continuous learning and development within the team. Requirements: Grade 12 Hospitality diploma or degree. Minimum of 2 years as a Front Office Manager in a luxury establishment. Proficiency in front office systems and excellent communication skills. Protel experience an advantage. Strong supervisory experience and administrative skills.

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About Catering / hospitality Jobs in KwaZulu-Natal

The catering and hospitality industry in KwaZulu-Natal is generally a vibrant sector, with many businesses operating in the region, often driven by tourism and local demand for food and beverage services. Typically, this industry is characterized by seasonal fluctuations, with peak periods during holidays and events, which can impact job availability and stability.

In terms of salary expectations, catering and hospitality roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide a precise range, salaries for entry-level positions in this field are often generally between R15 000 and R25 000 per annum, with more senior or specialized roles commanding salaries ranging from R30 000 to R60 000 per annum or more. However, these figures are only a rough guide, and actual salaries may differ depending on individual circumstances.

Common skills for success in catering and hospitality roles include strong communication and interpersonal skills, attention to detail, ability to work well under pressure, and basic knowledge of food safety and sanitation procedures. Additionally, many employers place a high value on teamwork, adaptability, and the ability to multitask. Other useful skills may include proficiency in POS systems, inventory management, or social media marketing.

The catering and hospitality industry is diverse, with various sectors employing these roles, including financial services sector events, technology industry conferences, manufacturing sector functions, and tourism-related establishments. Many businesses in these industries also require staff for evening and weekend shifts, as well as flexibility to work on short notice.

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For those looking to progress their careers in this field, opportunities exist for advancement to management or supervisory roles within existing companies, or even to start one’s own catering or hospitality business. Many organizations also provide training and development programs to enhance skills and knowledge, which can be beneficial for career progression.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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