Job Description
Front of House Operations
- Ensure smooth operation of the reception area
- Ensure guests are greeted, checked in and allocated rooms promptly and courteously
- To ensure reservations are taken correctly and courteously
- Ensure credit control procedures are strictly adhered to
- To ensure guest accounts and O status is kept up to date
- Ensure effective and speedy check out facilities
- Ensure collection and delivery of luggage to rooms is done efficiently
- To ensure that the hotel entrance is correctly managed
- Ensure that rooms are serviced and maintained to the standards
- Make sure all front of house areas are clean and tidy at all times
Rooms Division Operations
- Ensure the smooth operation of Housekeeping on a daily basis
- Daily spot checks of suites and rooms to ensure VNL standards
- Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
- Reporting and follow up of all maintenance issues pending or outstanding
- Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
- Be familiar with the Health & Safety measure of the property
Management
- To ensure regular on-the-job training is training place in your departments
- Ensure dress code of staff is up to standard
- Holding regular performance appraisals with senior staff, identifying areas for development and training needs
- Be readily available to deal with problems and complaints
- To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
- Ensure accurate and timeous submission of all reports and administrative work
- Prepare and submit annual budgetary information and updates as required by Financial Manager
- To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)
- To attend all management meetings as required
The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves.
About Other Tourism/Hospitality Jobs in South Africa
The tourism and hospitality industry in South Africa is generally thriving, with many local and international businesses seeking skilled professionals to cater to the growing demand for travel and entertainment options. Typically, this sector offers a wide range of job opportunities across various industries, including leisure, education, and corporate sectors.
Salary expectations for roles within the tourism and hospitality industry can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be in line with or slightly above those found in the broader service industry. However, it’s essential to note that actual salaries may differ significantly due to variations in these factors. For example, a hotel manager in a large international chain may earn significantly more than an entry-level receptionist at a smaller local establishment.
Common skills required for roles in the tourism and hospitality industry include excellent customer service skills, language proficiency (English and/or Afrikaans), communication and problem-solving abilities, and adaptability in fast-paced environments. Additionally, many employers seek candidates with experience in food and beverage management, event planning, or marketing and sales. Other valuable skills include digital literacy, analytical thinking, and leadership potential.
The tourism and hospitality industry commonly employs professionals in various sectors, including financial services sector (e.g., tour operators, travel agencies), technology industry (e.g., app development, online booking platforms), manufacturing sector (e.g., food and beverage production), as well as local businesses catering to the needs of tourists and visitors. These industries often require individuals with a strong understanding of the local market, cultural sensitivity, and knowledge of regional attractions.
Career progression opportunities in the tourism and hospitality industry are diverse and varied. Typically, entry-level positions can lead to roles such as department manager or team leader within a few years, while more experienced professionals may take on senior management positions or start their own businesses. Ongoing development and education can help individuals stay up-to-date with industry trends, enhancing their skills and career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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