eThekwini: Collections Advisors (USA) posted by Customer Experience People SA Ltd

January 18, 2026 Jobs in eThekwini

Customer Experience People SA Ltd

KwaZulu-Natal

Customer service / support

Job Description

About the Role

We are seeking a skilled Inbound Collections Clerk to manage incoming calls related to past-due mortgage or maintenance accounts for our U.S.-based clients. This role requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer-first mindset.

Key Responsibilities

Handle inbound calls regarding overdue accounts with professionalism and empathy
Educate customers on contract terms and ownership details
Ensure all collection activities comply with FDCPA and internal policies
Meet performance targets including call volume, contact rates, and resolution metrics
Maintain accurate documentation of all account interactions
Initiate skip tracing when necessary
Support the broader collections team with daily tasks and goals

Requirements

1 year of experience in a U.S. collections environment
Work USA hours on a rational basis
Strong customer service orientation with a commitment to fair outcomes
Empathetic and confident in handling difficult conversations
Team player with a proactive and goal-driven mindset
Proficient in MS Word and Excel

Qualifications

Grade 12 or equivalent qualification

Salary & Benefits

Competitive salary (no specific details mentioned)

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How to Apply

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About Customer service / support Jobs in KwaZulu-Natal

In KwaZulu-Natal, the customer service and support industry is typically a growing sector, driven by the increasing need for effective communication and problem-solving skills in various sectors. As a result, this field offers a range of opportunities for individuals who are passionate about delivering exceptional service to clients and customers. Generally, career progression in this field can lead to more senior roles with greater responsibility and higher earning potential.

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Typically, salaries for customer service and support professionals in KwaZulu-Natal fall within the broad range of R300 000 to R600 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these figures are general estimates and actual salaries can vary significantly.

Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, a strong work ethic, attention to detail, adaptability, and technical proficiency in tools such as CRM software or helpdesk platforms. Often, candidates with experience in sales, marketing, or human resources also possess valuable transferable skills that can be applied to these types of roles.

Many industries commonly employ customer service and support professionals, including financial services sector, technology industry, manufacturing sector, and e-commerce companies. The demand for skilled customer-facing staff is high across various sectors, making this a versatile field with opportunities for growth.

Career development in customer service and support often involves progressing to more senior roles such as team leader or supervisor, where individuals can develop their leadership skills, mentor others, and contribute to the overall strategy of the organisation. Typically, employees in these roles have several years of experience under their belt, and may also have opportunities for career advancement into management positions or specialist roles within the company.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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