Johannesburg: PAM 17647 – Retentions Agent (Insurance) – Bryanston

January 16, 2026 Jobs in Central Johannesburg

Job Description

About the Role

Join a leading insurance company as a Retentions Agent, where you will play a crucial role in ensuring customer retention and satisfaction. With a strong focus on providing exceptional service, you will work closely with customers to understand their needs and provide tailored solutions to prevent policy cancellations.

Key Responsibilities

Accurately identify the origin and reason for policy cancellations (or cancelled policies)
Determine the most appropriate approach of responding to the customer after identifying the cause for the policy cancellation (or potential policy cancellation)
Gain an understanding of the customers portfolio with the business across comprehensive products; value added products and any other offerings (including policy tenure)
Effectively upsell required products as determined by a client needs analysis and available coverages
Apply or provide competitor comparisons where necessary relative to the cancellation reason and customer needs to provide options to customers
Update key customer information across all relative systems as required
Arrange for the payment of outstanding premiums to ensure cover is in place

Requirements

Minimum 3 years experience as a retentions or sales agent in a short-term insurance call centre environment
2-year outbound call centre sales experience
Knowledge of Short-Term Personal Lines Technical Elements
Knowledge of Short-Term Personal Lines Insurance Products
Advanced Sales Skills
Proficiency using Microsoft Office Outlook, Word and Excel

Qualifications

Matric/Grade 12 RE5 (Non-Negotiable)
Class of Business (Non-Negotiable) FETC: Short-term Insurance NQF4 or better (Non-Negotiable)

Salary & Benefits

Medical Aid Provident Fund Commission

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Sales Jobs in Gauteng

The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.

Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.

Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.

Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.

For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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