Pretoria: Floor Manager (Hospitality)

January 20, 2026 Jobs in Northern Suburbs

Job Description

About the Role

We are seeking an experienced Floor Manager to oversee daily front-of-house operations in our Pretoria restaurant. With a strong focus on customer satisfaction and guest experience, you will be responsible for managing a team of waitstaff, hosts, and floor teams to ensure seamless service delivery.

Key Responsibilities

Supervise daily front-of-house operations during service periods
Ensure high standards of customer service and guest satisfaction
Manage waitstaff, hosts, and floor teams, including shift supervision and task allocation
Monitor service flow, table turnover, and staff productivity
Handle customer queries, complaints, and service recovery professionally
Ensure restaurant cleanliness, presentation, and brand standards are maintained
Support training and onboarding of new front-of-house staff
Assist with opening and closing procedures
Communicate operational issues to the Restaurant Operations Manager

Requirements

Minimum 13 years experience in a restaurant supervisory or senior waiter role
Strong customer service and communication skills
Proven ability to lead and motivate a front-of-house team
Basic understanding of restaurant service flow and operations
Ability to work shifts, weekends, and public holidays
Reliable transport

Qualifications

Minimum 13 years experience in a restaurant supervisory or senior waiter role (formal education/certification not required)

Salary & Benefits

Please refer to the original job description for salary details.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Tshwane

The catering and hospitality industry in Tshwane is experiencing steady growth, with a strong demand for skilled professionals to meet the needs of an expanding tourism sector and a growing corporate market. Typically, careers in this field offer a dynamic work environment, opportunities for career progression, and a sense of job satisfaction that comes from working with people.

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Salary ranges for catering and hospitality roles in Tshwane can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may fall within the R30 000 – R50 000 per annum range, while more senior roles or those in larger establishments may command salaries between R80 000 – R150 000 per annum. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly.

Common skills for catering and hospitality professionals include excellent communication and interpersonal skills, the ability to work under pressure, and a focus on providing exceptional customer service. Typically, employers also look for individuals with strong organizational and time management skills, as well as the ability to maintain high standards of hygiene and food safety. Other desirable skills may include experience in inventory management, cash handling, or team leadership.

The industry is often employed by a range of sectors, including financial services companies, technology firms, hotels, restaurants, and event management companies. Many multinationals with operations in South Africa also require catering and hospitality staff to support their employees’ needs.

Career development opportunities are plentiful for those interested in this field. Typically, aspiring professionals can start as junior servers or kitchen assistants and work their way up to more senior roles, such as chefs, restaurant managers, or events coordinators. With experience and further training, they may also be eligible for management positions or even start their own businesses.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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