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Sandton: IT SERVICE DESK TECHNICIAN

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Job Description

About the Role

We are seeking a highly skilled IT Service Desk Technician to join our team in Sandton. As the first point of contact for customers, you will provide technical support and troubleshoot hardware, software, AV, and networking issues. Your primary goal is to resolve issues efficiently and effectively, ensuring that all users have optimal computing experiences. This role requires a strong technical ability, excellent communication skills, and a customer-focused mindset.

Key Responsibilities

  • Provide 1st level technical support to internal stakeholders and customers
  • Troubleshoot problems faced by end-users of PCs, laptops, and mobile phones
  • Analyze issues, identify solutions, and implement them to resolve client issues
  • Develop and deploy solutions for computer-related problems
  • Ensure consistent adherence to IT Service Management (ITSM) processes
  • Contribute to a secure and compliant IT environment
  • Assist with connection in Meeting rooms (AV)
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

Requirements

  • 2-5 years of experience in service desk, networking, and systems administration environments
  • Proven experience as a help desk technician or other customer service role
  • Tech-savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products

Qualifications

  • Diploma in IT/Computer Science/ Information Technology or Computer Science/ IT Engineering (added advantage)
  • Certificate in IT or related field (added advantage)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in North Johannesburg

As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.

Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.

Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.

Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.

For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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