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South Africa: Hotel Duty Manager

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Job Description

About the Role

At The President Hotel, we are seeking a highly experienced and confident hospitality professional to join our senior operational leadership team as a Hotel Duty Manager. Operational excellence and guest satisfaction are at the heart of everything we do, and we require a strong leader who can oversee the entire hotel operation, support departmental leaders, and ensure service standards are consistently upheld across the hotel.

Key Responsibilities

  • Oversee the day-to-day operations of all hotel departments
  • Act as the primary point of contact and decision-maker in the absence of the General Manager or Deputy General Manager
  • Conduct daily operational walkabouts, briefings, and handovers
  • Support departmental managers with operational guidance and problem-solving
  • Serve as the first-line manager for all guest complaints, escalations, and service recovery
  • Monitor guest satisfaction and proactively address service gaps
  • Manage staff issues, operational challenges, and emergencies calmly and decisively

Requirements

  • Relevant hospitality qualification (Degree or Diploma)
  • Minimum 5 years experience in a hotel management role
  • Minimum 3 years experience as a Hotel Duty Manager within: 4 or 5-star luxury hotels, Boutique hotels, Luxury game lodges
  • Strong leadership, decision-making, and problem-solving skills
  • Excellent communication skills with the ability to engage at all levels

Qualifications

  • Matric or equivalent qualification

Salary & Benefits

(No salary information is mentioned in the original description. Therefore, this section is skipped.)

[The recruitment process will be aligned with The President Hotel’s Employment Equity Plan.]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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