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Cape Town City Centre: Sales Agent

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Job Description

Insurance Sales Agent Are you passionate about helping families secure their peace of mind? Join our team as an Insurance Sales Consultant converting inbound and outbound customer inquiries into insurance policy sales by providing accurate product information, handling objections, and ensuring all interactions comply with regulatory and campaign standards. The consultant is responsible for delivering a professional, empathetic, and persuasive customer experience. Your Role: Handle inbound and outbound calls from customers interested in insurance or responding to marketing campaigns. Actively listen to understand customer needs and recommend the most suitable policy or package. Sell funeral, life and legacy cover plans confidently while maintaining empathy and professionalism. Use upselling or cross-selling techniques where relevant (e.g. family cover add-ons). Accurately capture and verify customer information, ensuring all regulatory disclosures are made. Maintain knowledge of all funeral policy features, terms, exclusions, and benefits. Ensure compliance with FAIS, TCF (Treating Customers Fairly), and other industry regulations. Meet or exceed sales KPIs, including conversion rate, quality assurance, and call handling targets. Handle basic policy-related inquiries and objections efficiently. Escalate complex queries or complaints appropriately. Requirements: • Matric / Grade 12 certificate (compulsory) • Clear credit and criminal record (vetting required) • Previous experience selling funeral cover or related insurance is essential

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About Sales Jobs in Cape Town Region

Cape Town’s sales landscape is shaped by the city’s strong economy, diverse industry base, and growing demand for innovative solutions. Typically, sales professionals in this region can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and e-commerce. Generally, these roles require a combination of interpersonal skills, business acumen, and technical knowledge to drive revenue growth and customer satisfaction.

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In terms of compensation, salaries for sales positions in Cape Town vary widely depending on factors such as experience, company size, industry sector, and individual performance. Typically, common salary ranges for entry-level sales roles start around R200 000 – R400 000 per annum, with experienced professionals earning upwards of R600 000 – R1 million or more. However, it is essential to note that these figures are broad estimates and may not reflect actual salaries for specific job openings.

Common skills required for success in sales roles include strong communication and interpersonal skills, the ability to build rapport with customers and stakeholders, a solid understanding of industry trends and market dynamics, and proficiency in CRM software and sales tools. Often, sales professionals also benefit from technical knowledge in areas such as data analysis, marketing, or product development. In addition, many employers place a high value on sales candidates with strong business acumen, problem-solving skills, and the ability to work independently.

Sales roles can be found across various industries, including technology, financial services, manufacturing, and e-commerce. The financial services sector, for example, commonly employs sales professionals to build relationships with clients and promote financial products. Similarly, the technology industry often requires sales talent to drive revenue growth through product sales and partnerships. Manufacturing and e-commerce sectors also frequently rely on skilled sales professionals to expand their customer base and increase market share.

Career development opportunities are available in sales roles, with many employers investing in training and development programs to enhance employee skills and knowledge. Typically, successful sales professionals can expect to progress to leadership roles or transition into specialized areas such as account management, business development, or sales strategy. With experience and a strong track record of performance, sales talent can also pursue opportunities in related fields such as marketing, product management, or entrepreneurship.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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