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South Africa: Technical Support Engineer – Express

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Job Description

A leading fintech company is seeking a Technical Support Engineer (TSE) , focusing on key payments products within its expanding portfolio. In this role, youll act as the technical bridge between small business clients and internal product and engineering teams resolving issues, driving service excellence, and contributing to continuous improvement initiatives. Youll troubleshoot complex technical queries, support incident management, and ensure clients receive prompt, professional, and effective solutions. This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make an impact in a scaling fintech business. This role also allows you to work remotely or from their offices in Cape Town. Key Responsibilities: Manage and resolve technical client queries via phone, email, chat, and WhatsApp in line with SLAs. Oversee the incident management process from triage through to post-incident reviews and reporting. Investigate and troubleshoot issues using structured testing and database queries. Support client onboarding and go-live processes, ensuring seamless implementation experiences. Collaborate with product, engineering, and enterprise support teams to resolve issues and improve service delivery. Maintain internal and client-facing knowledge base documentation. Contribute to process improvements, cross-functional initiatives, and support tool optimization. Job Experience and Skills Required: Strong troubleshooting and analytical skills, including database querying and structured investigations. Excellent communication skills, with the ability to explain technical information clearly to non-technical users. Experience with support platforms such as Intercom, email, and phone-based systems. Strong organisational skills and the ability to manage multiple client relationships. Exposure to fintech products, payment systems, or small business clients is advantageous. Familiarity with monitoring, alerting tools, and incident management processes preferred. Apply now! For more exciting vacancies, please visit: 🌐

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About IT / Computing / Software Jobs in ZA

In the IT and computing industry in South Africa, the job market is generally stable with a steady demand for skilled professionals. The growing importance of technology in various sectors, such as financial services, healthcare, and e-commerce, has created a strong foundation for career growth and development.

Typically, salaries for IT and computing positions in South Africa vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, salaries range from around R400 000 to over R1 million per annum, although these figures are subject to variation and may not reflect actual salaries at specific companies or in certain regions. For example, senior IT professionals with extensive experience may earn higher salaries than junior entry-level positions.

Common skills required for IT and computing roles in South Africa include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Other essential skills often include knowledge of cloud computing platforms, database management systems, and cybersecurity principles. Additionally, excellent problem-solving skills, communication skills, and the ability to work collaboratively with teams are highly valued.

The IT and computing industry is a significant employer in various sectors, including financial services, technology, manufacturing, and healthcare. Financial institutions often require IT professionals for roles such as system administration, network management, or risk management, while tech companies need skilled developers, testers, and project managers to support their software development efforts. In the manufacturing sector, IT professionals are often required for roles like quality control, supply chain management, or production planning.

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For those interested in pursuing a career in IT and computing, there are many opportunities for career development and advancement. Typically, entry-level positions serve as a starting point, followed by progression to senior developer, system administrator, or project manager roles. Many companies also offer training and development programs to enhance skills and knowledge, while online courses, certifications, and industry events provide additional opportunities for professional growth.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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