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Hillcrest: Medical Reception

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Job Description

You will be responsible for managing all front-of-house operations while providing comprehensive administrative and clinical support to the medical team. The role involves patient interaction, appointment coordination, document management, and billing processes. Accuracy, confidentiality, and attention to detail are essential, as the role supports both consulting and theatre-related activities. Key Responsibilities Manage the front office in a professional and courteous manner Maintain a neat, organised, and welcoming reception area Handle all incoming calls, bookings, and patient inquiries Manage appointment scheduling for multiple practitioners, including joint bookings Ensure all reports and doctors correspondence are received prior to consultations Load patient notes onto doctors devices ahead of appointments Take patient measurements to calculate BMI for specific consultations Liaise with external medical offices regarding bookings and information Process payments and issue receipts following consultations Schedule follow-up and post-operative appointments in advance Create, update, and maintain accurate patient files on internal systems Prepare consultation notes and supporting documentation for practitioners Perform filing, scanning, and uploading of all patient documentation Manage incoming email correspondence and typed communications Assist practitioners during in-room clinical procedures when required Prepare daily consulting schedules and manage theatre-related logistics Support practice management functions when required, including invoicing and bookings Manage office supplies, billing updates, and general front office administration Key Attributes Highly organised with strong attention to detail Professional, well-presented, and patient-focused Able to work under pressure in a confidential environment Strong communication and interpersonal skills Reliable and adaptable with a proactive approach Requirements Previous experience in a medical or professional front office environment Strong administrative and reception experience Proficiency in computer systems and patient management platforms Ability to handle sensitive information with discretion Good written and verbal communication skills Remuneration R10 000 – R15 000 (Dependent on experience) Start Date 9th February 2026 Only shortlisted candidates will be contacted

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How to Apply

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About Admin / clerical / secretarial Jobs in eThekwini

In eThekwini, the administrative and clerical sector is a common and essential part of many industries, typically providing support functions to various sectors such as government, finance, technology, and more. Generally, this field offers stable employment opportunities with a broad range of job openings available across various company sizes.

Typically, salaries for admin, clerical, or secretarial positions in eThekwini can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions usually fall within the R3 000 – R5 000 per month range, while more senior roles may command salaries between R6 000 – R15 000 per month or more, depending on qualifications and expertise. However, it’s essential to note that actual salaries can differ significantly due to various market and company-specific factors.

Common skills required for administrative, clerical, or secretarial positions in eThekwini include proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with calendar management and travel coordination, strong communication and interpersonal skills, attention to detail, organisational abilities, and the capacity to work independently. Many employers also place a high value on IT skills, such as knowledge of database management or data entry systems.

The administrative sector is often employed in various industries, including financial services, technology, manufacturing, healthcare, and government sectors. In these fields, admins typically support teams with tasks ranging from customer service and record-keeping to project coordination and data analysis. Additionally, some roles may involve working with confidential information or handling sensitive documents, making discretion and professionalism essential.

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For those interested in pursuing a career in administration, there are numerous opportunities for professional development and advancement. Common career progression paths include moving into supervisory or management roles, transitioning into related fields like human resources or accounting, or taking on specialized roles such as executive assistant or project coordinator. Throughout their careers, admins can expect to develop valuable skills and expertise that enable them to adapt to changing environments and advance in their chosen field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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