iLembe: Service Ambassador (45Hr) posted by Virgin Active South Africa Pty Ltd

January 27, 2026 Jobs in iLembe

Virgin Active South Africa Pty Ltd

KwaZulu-Natal

Customer service / support

Job Description

About the Role

The Service Ambassador is a key role in delivering exceptional member experiences at Virgin Active. As a Service Ambassador, you will be responsible for providing outstanding service to our members, controlling access into the facility, and driving digital engagement through various platforms. You will also promote safe exercise, manage member adherence to club rules, and administer First Aid as needed.

Key Responsibilities

Conduct front of house duties
Control access into the facility
Communicate and provide information to staff, members, and prospective members
Deliver on member needs and experiences from entry to exit
Adhere to operational standards, administration policies, and procedures
Engage with members through excellent customer service and digital engagement
Expose members to online or digital exercise offerings that are personalized to meet individual member needs
Retain members by building relations and resolving complaints for each member or incident
Promote safe exercise by managing member adherence to club rules and standards
Maintain the cleanliness of the floor

Requirements

Grade 12 Senior Certificate or NQF Level 4 equivalent
Successful completion of Reception Academy
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Minimum of 12 months experience within a face-to-face customer-facing role
Proven ability to resolve member questions and queries

Qualifications

Grade 12 Senior Certificate or NQF Level 4 equivalent
Successful completion of Reception Academy
Good understanding and knowledge of digital platforms

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Salary & Benefits

[Salary range: R45 per hour]

Note: I’ve followed the exact structure as requested, preserving all original information intact.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in KwaZulu-Natal

In KwaZulu-Natal, the customer service and support industry is typically a growing sector, driven by the increasing need for effective communication and problem-solving skills in various sectors. As a result, this field offers a range of opportunities for individuals who are passionate about delivering exceptional service to clients and customers. Generally, career progression in this field can lead to more senior roles with greater responsibility and higher earning potential.

Typically, salaries for customer service and support professionals in KwaZulu-Natal fall within the broad range of R300 000 to R600 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these figures are general estimates and actual salaries can vary significantly.

Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, a strong work ethic, attention to detail, adaptability, and technical proficiency in tools such as CRM software or helpdesk platforms. Often, candidates with experience in sales, marketing, or human resources also possess valuable transferable skills that can be applied to these types of roles.

Many industries commonly employ customer service and support professionals, including financial services sector, technology industry, manufacturing sector, and e-commerce companies. The demand for skilled customer-facing staff is high across various sectors, making this a versatile field with opportunities for growth.

Career development in customer service and support often involves progressing to more senior roles such as team leader or supervisor, where individuals can develop their leadership skills, mentor others, and contribute to the overall strategy of the organisation. Typically, employees in these roles have several years of experience under their belt, and may also have opportunities for career advancement into management positions or specialist roles within the company.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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